Funder Customer Care Contact Details
| FUNDER NAME | TELEPHONE | EMAIL ADDRESS | INSTRUCTIONS |
| 1st Stop | 01914 921 919 | hp@1ststop.co.uk | Online form: https://www.1ststop.co.uk/car-finance/payment-holiday-request/ |
| Advantage | 01472 233 200 (Option 2, then Option 1) | enquiries@advantage-finance.co.uk | Online form: https://www.advantage-finance.co.uk/home/covidinformation.asp Opening hours for calls: Monday to Friday, 8am – 6pm; Saturday & Bank Holidays, 10am – 4pm. |
| Aldermore | 0118 055 6675 | Online form: https://www.aldermore.co.uk/help-centre/coronavirus/coronavirus-information-for-business-finance-customers/asset-finance-payment-deferral-form/ | |
| Alphera | 0370 505 0125 | customer.services@alpheraafs.co.uk |
Monday to Friday 8am-7pm; Saturday 9am-5pm; Sunday 10am-4pm. Online form: https://alphera.co.uk/our-payment-deferral-plan-explained |
| Billing | 01604 402 204 (Option 1) | info@billingfinance.co.uk | Customer portal: https://billingfinance.co.uk/customer-portal/ |
| Blue | 0203 005 9332 | customerservices@bluemotorfinance.co.uk |
Customer services portal: Online form: https://bluemotorfinance.co.uk/PaymentDeferral |
| BNP | 0121 712 9000 | ||
| Close | 0333 321 6060 | MotorCovidSupport@closebrothers.com | |
| Hartwell | customercare@hartwell.co.uk | ||
| Hitachi | 0344 375 5488 | enquiries@hitachicapital.co.uk | |
| Marsh | 01706 752 385 | collection@marshfinance.co.uk | Monday to Friday 9am-6pm; Saturday 9am-5pm |
| Moneybarn | 0330 555 1230 | customerservices@moneybarn.com | https://www.moneybarn.com/contact-us/ Response in 7 to 10 days – no phone service. Email or portal only. |
| Moneyway | 0345 111 7125 | motorcustomerserviceteam@moneyway.co.uk | Online form – response in 7 days: https://www.moneyway.co.uk/covid-19-update Opening hours: 9.00am to 5.00pm Monday to Friday and 9.00am to 5.00pm on Saturdays. Closed on Sundays and Bank Holidays. |
| Motonovo | 0333 200 0030 | info@motonovofinance.com |
Online form (7 day response): Open Monday to Friday 8am-6pm |
| Northridge | 0800 917 0931 | customerhelp@northridgeuk.com | Online form: https://www.northridgefinance.com/covid-19-customer-information-and-support/ Opening hours: Monday to Friday, 9am to 5pm (all departments); Saturday & Sunday, 10am to 5pm (intermediary support depts only). |
| Oodle | 01865 477 826 | collections@oodlefinance.com | Press Option 1 Online form: https://covid.oodlecarfinance.com/ |
| Zopa | 0207 580 6060 | contactus@zopa.com | Monday to Thursday 9am-5:30pm; Friday 9am-5pm |
| Funding Corp/Specialist | 01244 200 793 | customerservices@smfmotor.com | Monday to Friday 9am-5pm |